PURE ONE S11 PET Product Support: Detailed Guide and FAQs

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Troubleshooting

FAQs

Is it OK to leave the unit plugged into charger after it is fully charged?

The PURE ONE S11 has the battery protection function which allows it to stop charging once it reaches full capacity.

How many watts does the digital motor have? And how strong is the suction power?

"Tineco PURE ONE S12 is equipped with 500W digital motor, which provides the suction power up to 150W which is 36% higher than A10. PURE ONE S12 can work both under Auto mode and Max mode. The power will vary depends on dirty level on the cleaning surface under Auto mode. "

How do I remove and clean the soft roller?

Please follow the following steps to remove and clean the soft roller: Turn the brush roller upside down. Use a coin or other tool to unlock the brush roller lock by turning the lock counterclockwise. Remove the lock plate from the brush roller. Remove the brush from the brush holder. Remove the hair and debris wrapped around the roller with Tineco Hair Cleaning Tool. After cleaning, place the brush back into the roller. Place the lock plate back onto the brush roller and relock by turning the lock clockwise Please do not rinse the power brush with water.

How do I empty the dustbin?

Press the release button on the side of the dustbin to empty its contents. Push the bottom of the dustbin back into place after emptying.

How does 2-year warranty work?

All Tineco products have a 2-year warranty that covers original defects in material and workmanship when used for private household purposes in accordance with the Tineco Instruction Manual. Please feel free to contact Tineco support via call at 1-855-2928864 or email to support@Tienco.com, you may also visit Tineco website to chat with us to get real time support with providing your purchase proof /order number for any warranty enquiries.

How long should I charge the battery?

Before your first use, please charge the appliance for 3-4 hours. The PURE ONE S11 has the battery protection function which allows it to stop charging once it reaches full capacity. If you do not use your vacuum for long periods of time, we recommend keeping the battery charged to at least 50% once every 3 months.

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